TubtimX Nexus Call Stats — Queue reports & realtime boards

TubtimX Nexus Call Stats gives supervisors and queue owners historical reports, live boards, and TV wallboards in one place — built by KNOW IT SOLUTION on the TubtimX platform.

It fits contact centers already running Asterisk / queues that want a modern reporting UI without throwing away existing stats history.

Key features

• Historical reports — Answered, Unanswered, Distribution, Agent with date, queue, and agent filters
• Search — find queue events for inbound and outbound, with clear Event explanations
• Realtime — queue summary, agent status, and waiting calls by permission
• TV wallboards — large, readable displays; pair once and keep them online all day
• Admin — users, permissions, connectivity, and queue/agent names

What we delivered

• Call Stats web app in the TubtimX family (modern desktop UI)
• Queue statistics reports plus Search for operations teams
• Realtime boards and wallboards for floor TVs
• Admin tools so customers can manage users and access themselves

Stack

• Frontend: Nuxt, Vue, Vuetify / Vuexy
• Backend: NestJS (REST + Socket.IO)
• Database: MariaDB / MySQL
• Cache: Redis
• Auth: Tubtim Nexus (operators) and a separate wallboard credential
• Telephony data: Asterisk queue stats

Know IT’s role

We design and build Call Stats across UI, API, realtime, and wallboard so contact-center teams can run the full flow on TubtimX.

Want to talk

Reach KNOW IT via knowitsolution.com.